I just sent my name to fly on Orion’s flight test, scheduled to launch Dec. 4 – 6, 2014!
Orion is NASA’s new spacecraft that will carry humans into deep space.
Get Your Own Boarding Pass On NASA’s #JourneyToMars!
Send your name here: go.usa.gov/vcpz
Game Theory and the Treatment of Cancer | MIT Technology Review.
Many areas could find Game Theory useful, especially marketing.
Adweek Project Isaac Celebrates the Coolest, Smartest, Most Inventive Ideas Winners in Marketing and Advertising, Media, Digital and Best Practices.
Our agency won in the digital category by reimagining Post-it® Notes for the digital world.
In Temkin Group’s previous report on B2B CX best practices, we provide examples of companies using a customer journey map (CJM), which is a critical CX tool. We included this graphic which is valuable for any company, B2B or B2C, that is thinking about using CJMs.
Let’s circle back with the basics, what is a CJM? It’s a representation of the steps and emotional states that a customer goes through during a period of time that may include some interactions with your organization. CJMs are valuable because they help identify how a customer views an organization by putting the interactions with a company in the context of the customer’s broader activities, goals and objectives. The output often includes an easy to understand graphic such as this example I’ve used from Lego for many years:
Here’s an example of a CJM we created to showcase the power of CJMs. Note how…
View original post 755 more words
